TERMS AND CONDITIONS
Terms and Conditions
What Personal Information is Collected?
All of our business activities are managed with work ethics and we are committed to deliver high standards when protecting the privacy of every client that visits our website or mobile platforms. For this reason, we collect and store your information alternatively depending on how you access our website and related services.
To register in Lateen Style you need to provide your personal email, date of birth, and create a personal password. We request your date of birth to prevent minors from registering into our site.
In addition to the information we collect automatically, we also process the data you provide us.
This information includes and is limited to:
Contact information, including your name, address (billing and delivery), date of birth, and email address. Your phone number is optional. We require your email and phone number to contact you in case of any questions that may arise on regards to your order.
Other necessary information to help expedite your order. This may be related to products ordered, billing address, bank and credit card information.
When contacting customer service, we verify transaction history and customer details.
How Do We Use The Data We Collect?
We will use the information collected to provide you a pleasant shopping experience, to process your orders, and to send you special promotions related to products and services of your interest. Your personal information is used mainly for matters and questions that may arise on regards to your orders. We maintain a record of your information in case we need to appeal for delinquencies or submit your account to collections.
If you provide consent to subscribe and receive promotional offers, we will send our information to the email provided. When you provide your personal information when making a purchase of any given product or service, we will send you information regarding that product or a similar one. We may also contact you to provide feedback after buying any of our product or services. If you stop a transaction in process, we will send you reminders about that transaction. You can unsubscribe at any time without any charge by clicking on the related link included in your email or message.
If you give us consent to be contacted, we will do so by email, sms, phone, and through other available channels with the purpose of marketing, advertising, and collecting customer satisfaction surveys. Our team will contact you to discuss information related to our products, email marketing, special offers, and promotions.
Disclosure of Information
Our company’s main goal is to safeguard your personal information. For that reason, we do not sell your information to third parties. We will disclose your information only when required by law. We will transfer your personal information to entities within Lateen Style, always ensuring adherence to the rules and with the purpose of meeting the company’s needs. Nevertheless, we will not provide any of your personal information without your consent.
We use service providers and data processing companies acting on behalf of Lateen Style. These services include accommodations, maintenance systems, analytics, email messaging, delivery services, merchant services, billing, shipping and handling, etc. Lateen Style grants access to this providers with the solely purpose of providing such service. All providers and data processors are subject by contractual arrangement to maintain you information confidential. Furthermore, it is prohibited by agreement to make use of this information in any other form or purpose. We have comply with all requirements to ensure all contractors working on behalf of Lateen Style will safeguard the confidentiality of your data.
Right To Cancel
You have the option to provide your information, but in the same way you have the right to cancel. At any time, you have the option to delete all of your personal information from our data base. All of our emails will have the option to unsubscribe from our mailing list. You can also send us an email at firstname.lastname@example.org to request a cancellation of your subscription. Your request will take effect within 3 business days and you may still receive notifications during that period. We apologize for any inconvenient this may bring to you.
Access and Accuracy
Our objective is to maintain your information accurate and up to date. You can always contact us at email@example.com to add, delete, or change all of the personal information provided. If you wish to delete your name from our mailing list, please contact us by email at firstname.lastname@example.org. After receiving your request, we will proceed to delete your information from our data base as soon as possible. You will receive a confirmation message or email.
How Do We Protect Your Information?
We use safety measures to protect your personal information in our system. At the same time, we have establish preventive methods to keep control of these measures. To avoid access or unauthorized disclosure of information, our team follows a series of electronic and administrative tasks to protect the information we gather online. The access to our data base is limited to employees who use data for commercial use only, and to providers under contractual agreement. Consequently, we have adapted measures to safeguard your information against theft, unauthorized use, copies and misuse of sensitive data. Every employee of Lateen Style is liable in accordance to this policy.
If you are not satisfied with your order, you can return the product and get a full refund. Please follow the instructions in this section.
Our warranty promise is unconditional. If you believe the products bought through www.lateenstyle.com do not meet your needs, return your order and you’ll get a full refund. You can return a product for up to 30 days from the date you purchased it.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it with tags and in the original packaging. Please keep the receipt. All packages must be returned by FedEx carrier. Buyer Pays Return Shipping. Lateen Style reserves the right to provide a second return.
Lateen Style will not accept exchange of products. If you wish to exchange a product you must first return your purchase to get a full refund and then place a new order. We will only accept returns if they meet our return policy. The refund will be credited to the account used for the original purchase.
Damage and Defects
Quality is fundamental in Lateen Style products. We review thoroughly all of our products from the factory to ensure they are resistant to all the conditions they are designed for. It will be unusual to find this products to be defective or damaged.
Our quality control department inspects all items being returned. If the reason of a return is due to defects from the factory or the product doesn't meet the production guidelines, we will reimburse the total cost of the product. If the problem is due to reasons not related to quality, we will send back the original product. We will not do refunds on the following situations:
Your product was not purchased from
The product was damaged by negligence.(Exposed to harmful chemicals, heat, fire, sharp objects, etc.)
The product was damaged due to improper use in activities different than those for which the product was designed for. (For example, using running shoes for track field or playing soccer)
The lifespan of all Lateen Style products will depend on its particular use, conditions of usage, and wearing habits of each individual. We will not replace products worn out by normal use or those that exceeded the standard lifespan of the product.
Our customer service department is available to help you with questions on items that need to be returned. Do not hesitate to contact us with any questions or comments. Please send your inquiries at email@example.com.
Instructions for Returns
To return a product, please follow these instructions:
Contact our customer service department to start the process of your return. They will assist you to verify if your request is valid and meets our return policy.
Prior to contacting us, please make sure you have the following information available:
Please return all items in the original packaging including tags and labels.
We will process your refund credit as soon as we receive your items in our facility. Once received, we will forward a notification to the email on file. Once our review process is finalized, we will provide a full refund for the product. The reimbursement will be credited to the same account used for the original purchase. Refund credits can take up to 15 days from the time we receive your items in our department.